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HUNTER PACIFIC WARRANTY

Click the warranty form button to start Hunter Pacific's warranty process

Technical Support: 1300 360 280

Email: service@hunterpacific.com.au

Warranty periods begin from the day of purchase from an authorised reseller or dealer. Warranty on home builder supplied and installed fans commences when fans are delivered to the home builder or contractor (which generally precedes hand over of the dwelling).

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Installing Electricians who are experiencing problems installing the product or who cannot get the product to operate correctly once installed, please read the ‘Trouble Shooting Section’ of the installation manual. If the problem still cannot be fixed then the electrician should phone the Technical Service Helpline on 1300 360 280 Monday - Friday between 9am and 5pm AEST, and press 1 for electrician.


This statement is required by the Australian Consumer Law 2010: “Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods re-paired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

Hunter Pacific International AC and DC fan range (purchased on or after 1st November 2019)


6 Year Warranty including:

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MOTOR AND MECHANICAL PARTS WARRANTY 

 

  • 3 years in-home warranty on mechanical parts and the motor, excluding cosmetic issues and corrosion (unless reported in the first 3 months).

  • 3 years additional parts warranty on the electric motor

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ELECTRONIC PARTS WARRANTY 

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  • 2 years in-home warranty on all DC electronic components such as control modules, remote control systems, lighting and accessory wall control.

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MODULE PARTS WARRANTY

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  • 2 years replacement warranty on all DC module components such as HPI Pixie Module or WiFi Module.

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AC Remote controls & Accessories: Purchased on or after 1st November 2019:


2 Year Warranty on Konetik / Logic remote control systems including:

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  • 1 year In- home Warranty

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  • 1 year Replacement Parts only Warranty

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  • All non-integrated Hunter Pacific light kits & AC Remote control systems are separately purchased accessories for AC Ceiling Fans and as such are covered by our accessory parts warranty for 12 months from date of purchase.

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  • 1 year warranty applies when fan or relevant part is used in any non-domestic applications.

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Hunter Pacific International AC and DC fan range Purchased on or before 31st October 2019:

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  • 2 year In-home Warranty on all Hunter Pacific International AC & DC Ceiling Fans, including with fully integrated light combinations. This warranty excludes cosmetic & corrosion damage (unless reported in the first 3 months).

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  • 3 year Parts Only Warranty on the electric motor.

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  • All non-integrated Hunter Pacific light kits, AC & DC Remote control systems are separately purchased accessories for AC & DC Ceiling Fans and as such are covered by our accessory parts warranty for 12 months from date of purchase.

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  • 1 year warranty applies when fan or relevant part is used in any non-domestic applications.

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All Hunter Pacific International Accessory Light kits have 12 months warranty.

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This statement is required by the Australian Consumer Law 2010: “Our goods come with guarantees that cannot be excluded under Australia Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

ENSURE YOU DO NOT VOID THE WARRANTY:

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The in-home warranty will be voided if the fan/remote/light is not installed by a licensed electrician


 

Customers wishing to lodge a warranty claim with in the warranty period, please ensure you have the following information:

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  • Proof of purchase including date and place of purchase

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  • Model, colour, and size of the ceiling fan

 

  • Remote control model and purchase details if applicable

 

  • Installing electrician’s name, company, license number & phone number

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  • Please ensure you have read the full terms and conditions

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